Nusuk App Now Usable Offline for Pilgrims, Says Hajj Ministry

The Kingdom of Saudi Arabia’s Ministry of Hajj and Umrah has officially announced that the Nusuk App — a central digital tool for managing Hajj and Umrah services — is now accessible offline, ensuring that pilgrims can access essential information and services even without an internet connection.

This development marks a significant technological advancement aimed at enhancing the pilgrim experience, especially during peak seasons when network coverage can be unreliable due to high demand.

What Is the Nusuk App?

The Nusuk App is an official platform launched by the Saudi government to streamline the journey of pilgrims. It offers a wide range of services, including:

• Booking permits for Umrah and Rawdah visits
• Navigational assistance within the holy sites
• Guidelines on rituals, timings, and routes
• Hotel and transport information
• Emergency contact features
• Real-time updates on crowd movements and regulations

Previously, the app required a stable internet connection, making it challenging for some pilgrims — especially the elderly or those without roaming services — to use it efficiently while on the move.

With the new offline functionality, Nusuk bridges that digital gap, enabling seamless access to critical tools regardless of network conditions.

Why Offline Access Matters for Pilgrims

Offline access to the Nusuk app is a game-changer for pilgrims, especially during Hajj and Umrah when internet connectivity can be limited due to large crowds and remote locations. Many pilgrims rely on the app for navigation, ritual guidance, and permit information, all of which are essential throughout their journey. Without the need for constant internet, pilgrims can now access critical features anytime, reducing stress and increasing independence. This is particularly beneficial for elderly pilgrims or those unfamiliar with digital tools, allowing them to perform religious duties with greater confidence and peace of mind.

Key Features Available in Offline Mode

The Ministry confirmed that a wide range of features will now function offline. These include:

This balance allows users to carry the essential information they need while understanding that real-time alerts and new permit requests still require connectivity.

Statements from the Ministry

In an official statement, the Ministry of Hajj and Umrah emphasized their commitment to using technology to enrich pilgrim services:

"The enhancement of the Nusuk App reflects our dedication to providing pilgrims with tools that ensure safety, guidance, and ease — even in the absence of internet access. Offline support is a strategic upgrade in our digital transformation for Hajj and Umrah management."

Officials also encouraged all pilgrims to download or update the Nusuk app before departing for the Kingdom, ensuring they benefit from the latest features.

Enhanced Safety and Guidance

The offline functionality of the Nusuk app significantly enhances safety and guidance for pilgrims navigating the holy sites. With instant access to step-by-step instructions, location maps, and emergency contact information—even without internet—pilgrims can stay informed and confident throughout their journey. This is especially crucial in crowded areas or during peak ritual times when mobile networks are often unreliable. By providing reliable support in critical moments, the app helps prevent confusion, reduces dependence on external assistance, and ensures that every pilgrim can perform rituals correctly and safely.

UmrahOne.co.uk Recommends: Prepare Before You Travel

At UmrahOne.co.uk, we recognize the value of preparation. We strongly recommend that all pilgrims using our Umrah and Hajj packages do the following before traveling:

1. Download the Nusuk App from official Android or iOS app stores.
2. Update to the latest version, which includes offline features.
3. Download necessary resources within the app (ritual guides, maps, and itinerary).
4. Save emergency numbers both digitally and in physical form.
5. Familiarize yourself with the interface before you begin your journey.

We also provide pre-departure orientation in all our packages, covering app usage, key landmarks, and safety tips.

Positive Feedback from Pilgrims

Early users have praised the new offline functionality. Here’s what some have said:

“I performed Umrah last month and having the Nusuk app available offline was a blessing. I didn’t have to worry about mobile data while finding my way around the Haram.”
— Fatima A., Pilgrim from the UK

“The maps and step-by-step ritual guides were a huge help, especially during peak hours when the internet wasn’t working well.”
— Yusuf K., Hajj Pilgrim

This shows the real-world benefit of technological upgrades in enhancing the spiritual experience and ensuring safety.

What This Means for Future Pilgrims

The integration of offline features sets the stage for further enhancements. According to sources close to the development team, upcoming updates may include:

• Multilingual audio guides
• AR navigation in Haram areas
• Offline video tutorials on key rituals
• More detailed maps of public facilities like restrooms, drinking water, and medical stations

For pilgrims planning to perform Umrah in 2025 or Hajj 2026, this means they can expect an even more digitally connected journey, with less dependence on traditional tour guides or printed material.

Plan Your Journey with UmrahOne.co.uk

As your trusted partner in spiritual travel, UmrahOne.co.uk is committed to making your pilgrimage safe, comfortable, and spiritually fulfilling.

We offer:

• Custom Umrah Packages for families, groups, and solo travellers
• VIP Packages with 5-star accommodations
• Guided tours with licensed scholars
• Visa processing, flights, and local transport
• Pre-departure orientation including tech support for apps like Nusuk

By choosing UmrahOne.co.uk, you’re not just booking a trip — you’re joining a journey where every detail is cared for.

Final Thoughts

The launch of offline functionality in the Nusuk app marks another milestone in Saudi Arabia’s mission to improve the pilgrim experience. With services becoming more accessible and digitally efficient, pilgrims can now focus more on their spiritual journey and less on logistical concerns.

We encourage all future pilgrims to take full advantage of this development and ensure their smartphones are prepared before departing for the holy land.

For those looking to begin their sacred journey, contact our team today at UmrahOne.co.uk and let us help you prepare for a seamless, guided, and unforgettable Umrah or Hajj.